Standard Bank has launched new facilities which will help the bank to process customer data and feedback within 48 hours or less.
The facilities, comprising a customer care centre and virtual business centre, unveiled at the bank’s head office in Lilongwe, combine the power of high-tech communication facilities and empathetic human touch in meeting the changing needs of the Malawian consumer.
Speaking during the launch, Standard Bank Head of Personal and Business Banking, Margaret Kubwalo Chaika, said the two channels underlines the bank’s commitment to deliver excellent customer experiences and satisfaction.
She said Standard Bank always strives to create innovate products and services that specifically address the varied needs of its customers.
“Gone are the days when banking was a one-size-fit all business affair. Today, the needs of our clients have become sophisticated and varied in tune with the times.
We now live in a world where technology has become a third hand, a third leg and third eye. Technology has become an integral part of our everyday calling, helping us simplify our daily life by spurring efficiencies we never could imagine,” Chaika said.
She said through the two platforms, customer queries, feedback and questions will be received through a combination of voice mobile phone technology, SMS, e-mail and on a face-to-face basis.
“Feedback will be collected through dedicated e-mail addresses. Standard Bank realises that Africa’s potential lies in the talents and abilities of our entrepreneurs. We have, therefore, made a deliberate attempt to promote Malawian entrepreneurs through Changu Pa Geni, where they will be linked to specialists in their area of business,” she said.
The bank says through Changu Pa Geni, small and medium enterprises will gain access to a dedicated business banker to help them grow and manage their business.
Leave a Reply