Standard Bank has launched new facilities which will help the bank to process customer data and feedback within 48 hours or less.<\/p>\n
The facilities, comprising a customer care centre and virtual business centre, unveiled at the bank\u2019s head office in Lilongwe, combine the power of high-tech communication facilities and empathetic human touch in meeting the changing needs of the Malawian consumer.<\/p>\n
Speaking during the launch, Standard Bank Head of Personal and Business Banking, Margaret Kubwalo Chaika, said the two channels underlines the bank\u2019s commitment to deliver excellent customer experiences and satisfaction.<\/p>\n
She said Standard Bank always strives to create innovate products and services that specifically address the varied needs of its customers.<\/p>\n
\u201cGone are the days when banking was a one-size-fit all business affair. Today, the needs of our clients have become sophisticated and varied in tune with the times.<\/p>\n
We now live in a world where technology has become a third hand, a third leg and third eye. Technology has become an integral part of our everyday calling, helping us simplify our daily life by spurring efficiencies we never could imagine,\u201d Chaika said.<\/p>\n
She said through the two platforms, customer queries, feedback and questions will be received through a combination of voice mobile phone technology, SMS, e-mail and on a face-to-face basis.<\/p>\n
\u201cFeedback will be collected through dedicated e-mail addresses. Standard Bank realises that Africa\u2019s potential lies in the talents and abilities of our entrepreneurs. We have, therefore, made a deliberate attempt to promote Malawian entrepreneurs through Changu Pa Geni, where they will be linked to specialists in their area of business,\u201d she said.<\/p>\n
The bank says through Changu Pa Geni, small and medium enterprises will gain access to a dedicated business banker to help them grow and manage their business.<\/p>\n","protected":false},"excerpt":{"rendered":"
Standard Bank has launched new facilities which will help the bank to process customer data and feedback within 48 hours or less. The facilities, comprising a customer care centre and virtual business centre, unveiled at the bank\u2019s head office in Lilongwe, combine the power of high-tech communication facilities and empathetic human touch in meeting the […]<\/p>\n","protected":false},"author":3,"featured_media":26145,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-26144","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/archive.times.mw\/index.php\/wp-json\/wp\/v2\/posts\/26144","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archive.times.mw\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/archive.times.mw\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/archive.times.mw\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/archive.times.mw\/index.php\/wp-json\/wp\/v2\/comments?post=26144"}],"version-history":[{"count":1,"href":"https:\/\/archive.times.mw\/index.php\/wp-json\/wp\/v2\/posts\/26144\/revisions"}],"predecessor-version":[{"id":26146,"href":"https:\/\/archive.times.mw\/index.php\/wp-json\/wp\/v2\/posts\/26144\/revisions\/26146"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/archive.times.mw\/index.php\/wp-json\/wp\/v2\/media\/26145"}],"wp:attachment":[{"href":"https:\/\/archive.times.mw\/index.php\/wp-json\/wp\/v2\/media?parent=26144"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/archive.times.mw\/index.php\/wp-json\/wp\/v2\/categories?post=26144"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/archive.times.mw\/index.php\/wp-json\/wp\/v2\/tags?post=26144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}